Internet service provider agreement template




















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Start by clicking on "Fill out the template". Your document is ready! You will receive it in Word and PDF formats. You will be able to modify it. A Service Agreement, also sometimes called a General Services Agreement, is a document between a service provider and a client. In a Service Agreement, the service provider agrees to provide certain services - these can be any type of services, from small, individual-oriented services like dog walking to larger, more professional services like freelance accounting - to a client.

Within these agreements, the service provider and client outline their expectations for behavior and agree to the bounds of the relationship between them. In a Service Agreement, the most important details of the parties' relationship will be entered: things such as a description of the services , as well as pricing information, and how the client is expected to pay.

Electronic Signature. By Integration. Google Sheets. Sales Force. Business Plans. Resources Blog. Revv Learn. Customer Success. ROI Calculator. Sign In. Documents My Templates. Browse Templates. Empty space. Internet Service Agreement. Prepared for:. Prepared by:. By and Between. The Company and the Client are collectively referred to as the "Parties" and "Party" individually.

Terms and Conditions. The initial term of this Agreement shall be effective from the date [Date] of installation of the equipment and establishment of internet services. The term of the Agreement shall be for a period of [Years]. The payment for internet services amounts to [Amount]. The Company shall provide notice for [Number of Days] to the Client.

The billing shall be commenced on the date of activation of the internet service. The Internet router and associated premises equipment are installed at the PCT site, and IP connectivity to the Internet including routing outside Internet Technology Provider networks exists. Internet Technology Provider verifies IP connectivity through a test that sends repeated pings through the Internet to the PCT site and verifies that the pings were received. In cases where the premises equipment configuration supports it, Internet Technology Provider verifies IP routing through a trace route test.

In all cases, the PCT will be listed as the primary technical and administrative contact for domains Internet Technology Provider registers on their behalf. However, meeting this goal is dependent upon the PCT having their email system installed. Internet Technology Provider works with the PCT in the activation planning phase to set committed dates for various portions of the installation.

If the PCT is unable to meet this committed schedule, installation acceptance and service billing initiation are not deferred. Network Operations and Service. Internet Connection Service is monitored and maintained 24 hours per day, days a year by experienced operators, technicians, and analysts.

Internet Connection Service covers a wide geographic area with a variety of technologies and links to other networks. Internet Technology Provider coordinates operations and maintenance with PCT-assigned technical representatives, vendors of telecommunications services and hardware, and operators of other networks. Network Monitoring. This software is coupled with additional tools to monitor non-SNMP-capable equipment, as well as domain name servers, NNTP servers and news feeds, and other network services.

The monitoring software reports network status to operator consoles and displays that are monitored throughout the day. Changes in the network status are logged to provide Internet Technology Provider with the ability to evaluate staff responsiveness and network availability.

Communication Link Maintenance. This includes problem diagnosis, and any necessary vendor interaction for dispatch and repair. Premises Equipment Maintenance. The PCT is responsible for the actual replacement. For failures of premises equipment obtained from Internet Technology Provider and covered by Internet Technology Provider maintenance, Internet Premium Connection Service PCTs receive replacement equipment via next-business-day courier.

PCTs needing a more rapid response should consider purchasing a four-hour, on-site service response package or one of the optional redundancy configurations available from Internet Technology Provider.

When the Internet premises equipment is acquired through another source, the PCT is responsible for repairing or replacing any faulty components.

Technical Services and Support. Software and Configuration Support. At the time of PCT provisioning, premises equipment obtained through Internet Technology Provider is delivered with current versions of software installed. All hotline calls are answered by a touch-tone menu system, which facilitates quick connection to the appropriate Internet Technology Provider support staff. The hotline is staffed on a hour basis.

Trouble Tracker System. As the Internet Technology Provider staff works to resolve problems, the current status is updated in the Trouble Tracker System. Tracker status information is also available via finger-based interfaces. Fault Isolation and Problem Resolution.

If the problem is associated with the communications line or the backbone, Internet Technology Provider takes responsibility for managing the resolution of the problem. Security Event Information. Several distribution methods are employed e. Internet Premium PCTs may designate a list of up to five security contacts who will be authorized to request site disconnection or reconnection as necessary.

In addition, the PCT may pre-authorize Internet Technology Provider to disable their Internet connection during a security event that is deemed serious by Internet Technology Provider without express PCT authorization at the time of the event.

Advanced Services. The following advanced services are provided at no additional charge as part of Internet Premium Connection Service. Internet Technology Provider provides Premium Service PCTs with secondary domain name service; up to [number] domains and [number] kilobytes of associated zone file data are included. This package is comprised of two components: domain name registration and secondary DNS administration.



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